Privacy Policy

At Banthu, we are committed to protecting your privacy and safeguarding your personal information whenever you access or use our website and mobile application.

Information We Collect

We collect personal information necessary to provide our services and improve your experience. This information may include:

Full name, address, phone number, email address, and other identification details.
Order and transaction information.
Account information and preferences.
Platform usage data, including device information, browser type, IP address, and activity logs.
Information received from our business partners, including logistics providers, payment gateways, and other service providers.

How We Use Your Information

Your personal information may be used to:

Process and fulfill your orders.
Arrange sourcing, purchasing, shipping, customs clearance, and delivery services.
Provide customer support.
Improve our platform, products, and services.
Send important notifications, including order updates, account information, promotions, and service announcements.
Detect, prevent, and investigate fraud, unauthorized access, or violations of our policies.
Comply with legal and regulatory obligations.

Sharing of Information

Banthu does not sell your personal information to third parties.

We may share your information only when necessary with:

Logistics and shipping partners.
Payment gateway providers and financial institutions.
Suppliers involved in fulfilling your orders.
Technology and operational service providers.
Government authorities or regulators when required by applicable laws or legal processes.

International Data Transfers

As Banthu provides cross-border sourcing and import services, your personal information may be shared with suppliers, logistics providers, customs brokers, payment service providers, or other business partners located in different countries, including China, when necessary to fulfill your orders.

We take reasonable measures to ensure that your personal information remains protected in accordance with applicable data protection laws.

Cookies

Banthu uses cookies and similar technologies to:

Remember your preferences.
Improve website performance.
Analyze website traffic and user behavior.
Enhance your browsing experience.

You may disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

Your Rights

You have the right to:

Access and update your personal information.
Correct inaccurate or incomplete information.
Manage your communication preferences.
Request deletion of your personal information, subject to applicable legal and business requirements.
Withdraw your consent where applicable, which may limit certain services we can provide.

Data Retention

We retain your personal information only for as long as necessary to:

Provide our services.
Fulfill contractual obligations.
Comply with legal and regulatory requirements.
Resolve disputes and enforce our agreements.

After the applicable retention period, your information will be securely deleted or anonymized.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Changes to This Privacy Policy

Banthu may update this Privacy Policy from time to time. Any changes will be published on our website or mobile application. Your continued use of our services after such updates constitutes your acceptance of the revised Privacy Policy.